January 20 status update: Access to students’ course schedules, financial aid award letters, final grades and unofficial transcripts has been restored in VIEW ONLY mode. Please read carefully for details. Please scroll down for more details.
We are pleased to share that we anticipate launching several key systems to students shortly, which will give them access to important information they need to prepare for the start of the Spring semester.
Faculty and staff will begin noticing expanded access as well. Please review the following information carefully.
Access to systems that have been Restored:
- accessBCC login
- Book advance (partially restored – available on campus only)
- Course schedule (view-only)
- Final grades
- Financial aid award letters
- Office 365 (including email)
- Official transcripts
- Self-registration, including schedule changes and add/drop (must be done through Enrollment Center)
- Tuition balance due and online payments
- Unofficial transcripts
Here’s what we know:
Bristol Community College recently discovered unauthorized access to its network on or around December 23, 2022. The college immediately launched an investigation, in consultation with cybersecurity professionals who regularly investigate and analyze these types of incidents around the country, to determine the extent of any compromise to the information on its network.
At this time, Bristol Community College has no forensic evidence that this incident resulted in the unauthorized access to, or acquisition of, personal information, as defined under applicable state data breach notification laws, or non-directory personally identifiable information, as defined under FERPA (Family Educational Rights and Privacy Act). However, this is a primary focus of the investigation. In the event that the investigation determines that personal information was compromised, individuals will be contacted directly with guidance and next steps.
The college will continue to provide periodic updates on the investigation’s status and findings via this webpage.
Cybersecurity incidents are unfortunately becoming more common each day. In 2021, more than 4,000 publicly disclosed data breaches occurred, resulting in 22 billion records being exposed. In fact, Education and research institutions were targeted by an average of 1,065 cyberattacks per week last year—a 75% increase from 2020.
What to expect:
- Internet/Wifi has been restored at most college locations.
- No network access at all college locations (Banner, Argos, etc.).
- Phone systems are working.
- Check back for ongoing updates.
After much discussion, deliberation and input from areas across the college including student senate, the decision has been made to delay the start of the Spring semester by one week. We will start one week later, end one week later and preserve our current graduation date. The new start of Spring semester is January 25 instead of January 17.
After consulting with various constituencies across the college, it was clear that the operational impact and disruption was secondary to ensuring a positive, smoother experience for our students. Delaying the start will allow many of our departments the opportunity to process important information such as fall grades, Satisfactory Academic Progress, testing, financial aid and more. It will also allow students more time to prepare for the start of the semester.
IMPORTANT: The bookstore is requesting that all book adoptions be sent as soon as possible. Please email firstname.lastname@example.org even if it is to let them know that you are not using any books for your classes.
- You can have copies made through the college’s Copy Center, including your syllabi.
- The Copy Center can process copy jobs that are sent via inter-campus mail. In addition, walk-up service is available. All originals must be in hard copy format.
- Copy Center hours: Monday through Friday 8:15 a.m. to 3:45p.m.
- Please do not email your copy jobs.
Important dates for the Spring Semester:
20: Course cancellations
24: Opening day & Bristol EXPerience
25: First day of Spring classes (full and first half)
31: Last day to add (full time)
1-7: Enrollment verification (first half)
7: Last day to drop/audit (full time)
7: Flex Start begins
8-14: Enrollment verification (full time)
13: Last day to add (flex start)
20: Last day to drop (flex start)
21-28: Enrollment verification (flex start)
27: Scholarship Applications for FY24 Open
28: Last day to withdraw (first half)
1: Professional Day
13-19: Spring Break
27: First half classes end
3: Second half classes start
10-14: Enrollment verification (second half)
12: Last day to withdraw (full time or flex)
14: Scholarship Applications for FY24 Close
17: Last day of classes
22: Grades due
The new Academic Calendar can be found at BristolCC.edu/AcademicCalendar
Need help with Online Learning or other technologies? We are here to help! Send your
questions to our temporary email address OnlineLearning@BristolCC.edu or leave us a voicemail at 774.357.2081.
Once your password has been reset, you will be able to log into Online Learning using your Bristol username (e.g. jsmith11) and new password to access your course at the following link: https://bristolcc.blackboard.com.
Instructors are now able to reset their passwords to access Online Learning. Use the accessBCC login page to reset. We ask you to begin this process as soon as possible to ensure that your course spaces are ready for the start of the semester.
The ITS team is available to assist faculty and staff with issues logging into their systems. Here’s how to connect:
- The Tech Team is located in the Farley Learning Resource Center (A Building) on the Fall River Campus, 2nd floor and is available for telephone, walk-in, and email-based assistance.
- Walk-in: Monday through Friday, 8 a.m. to 8 p.m.
- You can walk-in to drop off and pick up your laptop and receive help with any technical questions such as changing your password and logging into your laptop.
We understand that a cybersecurity incident is stressful for our response teams, staff and faculty, as we do our best to help our students and safeguard our systems. You may find yourself needing extra support or assistance with coping during this time. The Mass4You Employee Assistance Program (EAP) is a great resource that we offer benefited employees. The EAP service provides a wide range of resources for any life situation. For more information on how the program may benefit you, as well as other helpful resources available to all employees, please visit the Human Resources webpage and the links below.
- Mass4You: The Commonwealth of Massachusetts Employee Assistance Program Mass4You is available to employees 24/7 and offers both, confidential in-the-moment support and referrals for counselors in the community. The toll-free number is 844-263-1982.
- Call2Talk: Mental health, emotional support and suicide prevention program provided by Mass211. It runs 24/7 and is there to help during stressful times. Mass211.org/Call2Talk
- Sanvello: This app is available through our Employee Assistance Program and can be accessed at www.liveandworkwell.com using access code mass4you. Click “Benefits & Services” in the menu at the top and select “Employee Assistance Program (EAP)” from the drop-down menu. Next scroll down and select “Emotional Support.” Under the “Features and Benefits” section you will see a “Try our self-care app” section. Click “Try the app.”
Please take care of yourselves and know that we appreciate the efforts of our response teams, our staff and our faculty in working to resolve our network issues while serving students as best as possible.
College-wide communications should originate from the college’s Marketing & Communications Department. All media calls should be directed to the Marketing & Communications Department.
The ITS team is working nonstop to restore our operating systems. As major systems are restored, we will send a BCCAlert text, post on the student mobile app, as well as update the college’s website.
While we continue to seek further resolution of this incident, there are some important steps you can take.
Protecting Financial Information
- Change all passwords, including bank accounts, credit cards and other financial institutions. Use strong passwords and don’t reuse passwords.
- Review your statements and watch for suspicious activity.
- Monitor your credit reports regularly.
- Report suspicious activity or unauthorized charges to your bank or financial institution.
Protecting Personal Information
Visit IdentityTheft.gov to take a few simple steps to protect your personal information and stay vigilant. The government website provides a variety of resources with tips and advice on what to do in the event that your personal information is lost or stolen.
- Bristol Community College recently discovered that a network interruption issue has impacted the functionality of our systems. It appears to be a cybersecurity incident.
- Upon learning of this issue, we immediately began efforts to restore the network. We are working closely with both internal and external information technology professionals to assist with our restoration efforts.
- The college is conducting a full systems audit to determine exactly what systems may have been affected and what impact, if any, there is on student and employee information. We are developing a timeline for resolution.
- To mitigate personal risk, we are suggesting that you consider changing the passwords on your professional and personal accounts and report any unusual activity.
- We are taking this matter very seriously and continue to take significant measures to protect the personal information entrusted to us.
- Cybersecurity incidents are becoming more widespread and concerning each day.
- At this time, we do not have further information to share about the investigation but would like you to know our priority is to quickly resolve this incident and keep you apprised of relevant developments as we move forward.
We are very grateful for your patience and apologize for any inconvenience this may have caused.
Please check back for ongoing updates.