Operational Department | Hybrid Review Year Zero

Assessment is the most valid way of demonstrating the effectiveness of services, programs, and facilities, especially in defending and promoting higher education, and also in meeting accreditation standards. -Upcraft & Schuh, 2001


  • Mission Statement
  • Goals
  • Program & Student Learning Outcomes

The Goal: Offices outside of Academic Affairs and Student Services have responsibilities that significantly impact the services and operation of a college. Assessment is a vehicle to demonstrate contribution to institutional mission, goals, and strategic objectives. Additionally, offices outside of these two divisions also promote skill development among a diverse set of constituents. Determining the effectiveness and moving beyond satisfaction of services allows for a greater understanding of impact and resource allocation.

Snapshot of Deliverables:

An abridged version of the Instruction Guide.

Instruction Guide:

This document offers a step by step guide “how to” steps to complete year zero deliverables.

Mission Statement Rubric


Sample Deliverables:

Strategic Analytics and Enterprise Systems Website