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Help Desk

The ITS Help Desk provides user support for students, faculty, and staff, and assistance for most computer and technical equipment on campus. The Help Desk also provides support for public computer labs. Should your technical issue be more complex, we can put you in contact with the proper department to have your issue resolved.

Telephone, Walk-in, and Email Based Assistance

The ITS Help Desk is located on the Fall River Campus in the Community Computing Center, K130 and is available for telephone, walk-in, and email based assistance.

Fall 2017 Hours:
September 5th to December 23rd
Monday through Thursday - 8 a.m. to 10 p.m.
Friday - 8 a.m. to 7 p.m.
Saturday - 8 a.m. to 4 p.m.
Sunday - 8 a.m to 4p.m. (November 5th)
Sunday - 1 p.m to 4p.m. (November 12th to December 17th)

Contact Information:  
Telephone: 774-357-2119
Email: ITS@bristolcc.edu

Help Desk Services Include:

  • AccessBCC and computer logon help – accounts reset, unlocked
  • BCC Campus Card (new and replacement cards)
  • Office 365 questions and support – student email, OneDrive, Microsoft Office, Microsoft software downloads
  • Help with using classroom equipment (computer, projector, document camera, DVD/VCR player, etc.)
  • Help with getting your laptop, tablet, smartphone or other device on to the BCC wireless network
  • Help with getting BCC faculty and staff email on your smartphone
  • Requests for software installation on a classroom computer
  • Remote support for faculty and staff office computers
  • Laptop and projector loaning for faculty and staff
  • Password resets
  • Help with using printers, fax machines, photocopiers
  • Printer repair and support
Contact Details

ITS Help Desk
Fall River Campus 777 Elsbree St Fall River, MA 02720
Phone: 508.678.2811, ext. 3333
Location: K130
Hours:
Monday - Thursday - 8 a.m. - 10 p.m.
Friday - 8 a.m. – 7 p.m.
Saturday - 8 a.m. – 4 p.m.
Sunday - 1 - 4 p.m.

Event Calendar

Date: Thu, 23 Nov 2017 18:00:00 GMT

Fall River Department of Transitional Assistance (DTA) Visit (11/23/2017)

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Date: Fri, 24 Nov 2017 19:00:00 GMT

New Bedford Career Center Visit (11/24/2017)

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Date: Mon, 27 Nov 2017 15:00:00 GMT

Attleboro Career Center Visit (11/27/2017)

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Date: Mon, 27 Nov 2017 16:45:00 GMT

Placement Testing-FALL RIVER-Monday, November 27, 2017-11:45am-16178-Room G218 (11/27/2017)

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