The ITS Help Desk provides user support for students, faculty, and staff, and assistance for most computer and technical equipment on campus. The Help Desk also provides support for public computer labs. Should your technical issue be more complex, we can put you in contact with the proper department to have your issue resolved.
Telephone, Walk-in, and Email Based Assistance
The ITS Help Desk is located on the Fall River Campus in the Community Computing Center, K130 and is available for telephone, walk-in, and email based assistance.
Fall 2017 Hours:
Monday through Thursday, 8 a.m. to 10 p.m.
Friday, 8 a.m. to 7 p.m.
Saturday, 8 a.m. to 4 p.m.
Sunday, 8 a.m. to 4 p.m.
Help Desk Services Include:
AccessBCC and computer logon help – accounts reset, unlocked
BCC Campus Card (new and replacement cards)
Office 365 questions and support – student email, OneDrive, Microsoft Office, Microsoft software downloads
Help with using classroom equipment (computer, projector, document camera, DVD/VCR player, etc.)
Help with getting BCC faculty and staff email on your smartphone
Requests for software installation on a classroom computer
Remote support for faculty and staff office computers
Laptop and projector loaning for faculty and staff
Help with using printers, fax machines, photocopiers
Printer repair and support