Frequently Asked Questions
How many prints will I have available to me each semester or year?
The number of prints available to students will depend on the type and number of classes for which they are enrolled. Alumni and community members will need to purchase a guest card to print at the College.
|Credit Students||Center for ABE Students||Noncredit Students|
Enrolled in 6 or more credits:
For each enrolled academic year:
||Students purchase a guest card that cost $1.00 and is automatically issued with 30¢ worth of value included. The current cost for black and white prints is 15¢ and color prints cost 50¢.|
What if I think someone is using my password to print?
Students are responsible for keeping their user name and password secure and are responsible for all printing using their accounts. If you think your password has been compromised, you should change it immediately. If you need assistance in changing your password, contact the ITS Help Desk at 508.678.2811 ext. 3333 or visit K130. Be sure to bring your accessBCC card for identification.
What if I forget to logout of the computer and someone else uses my account to print?
Students are responsible for their computer and greenPRINT accounts. If you forget to logout, you will be responsible for any unauthorized printing. Student accounts will automatically log out after 15 minutes of inactivity. I went to the restroom while I was working and someone used my computer to print. Students are responsible for their user account and print account. If you leave a computer logged on with your user name you are responsible for the unauthorized printing.
What if the pages I print are smudged or otherwise not usable?
If problems occur while printing, such as a printer jam or issues with print quality, users should save the entire print job and report to the Community Computing Center (K130) or the circulation desk in the library (A), or to the main offices in Attleboro or New Bedford.
What if I make a mistake and the printer prints a several hundred page document and I only wanted one page?
First, be very certain of what you are printing before you click on print. You are responsible for the pages printed on your account.
What if I printed a document and later find that it had typographical errors. Can I reprint without using my greenPRINT funds?
No, please be sure to proof your work prior to printing a final copy.
I sent a document to be printed, but the printer was jammed and nothing came out (or only blank pages came out), and my account was charged. What can I do?
Visit the ITS Help Desk in room K130 or the circulation desk in the Library (A). You can fill out an adjustment form to request a credit your account. Be sure to remember the date and time the printing happened so we can verify this on your account.
Oops! I sent a print job to the printer by mistake. How can I stop it?
At most locations, once a job is accepted and released to the printer there in nothing that can be done. If you are in the Community Computing Center (K130) or in the Libraries (Attleboro, Fall River, and New Bedford), the print job is first sent to a release station before charges are incurred and may still be cancelled.
What if I'm getting close to the limit in my greenPRINT funds?
How can I be sure I won't stop printing in the middle of a document?
The greenPRINT system will not allow you to print a job for which you don’t have enough funds. Be sure to plan ahead and deposit BRISTOL BUCK$ on your account. This can be done at any of the account management stations or by visiting the Student Accounts Office in the Enrollment Center at the Fall River campus.
Where can greenPRINT funds be used?
greenPRINT funds can be used in any one of the College’s computer labs in Attleboro, Fall River, or New Bedford.
Can I use greenPRINT funds for any other purchases such as in the bookstore, cafeteria, or at vending machines?
No, the goal of the greenPRINT program is to provide students with access to print their academic work. greenPRINT funds cannot be transferred to another person or to BRISTOL BUCK$.
Can I transfer greenPRINT funds to another student?
No, greenPRINT funds cannot be transferred to another person.
Can I use greenPRINT funds to photocopy at the College’s libraries?
No, not at this time. BRISTOL BUCK$ deposited on your accessBCC or guest card can be used.
Who do I contact if I have any questions about my greenPRINT account?
If you have questions about your greenPRINT account, please contact the BCC ONE CARD office at 508-678-2811 ext. 2080 or visit them in the Commonwealth College Center room G221.